{"id":4373492,"date":"2022-11-30T22:43:00","date_gmt":"2022-11-30T20:43:00","guid":{"rendered":"https:\/\/www.dept.global\/insight\/how-to-reduce-costs-and-increase-customer-satisfaction-through-self-service-2\/"},"modified":"2025-12-08T13:38:53","modified_gmt":"2025-12-08T11:38:53","slug":"how-to-reduce-costs-and-increase-customer-satisfaction-through-self-service-2","status":"publish","type":"article","link":"https:\/\/www.dept.global\/en-in\/insight\/how-to-reduce-costs-and-increase-customer-satisfaction-through-self-service-2\/","title":{"rendered":"How to reduce costs and increase customer satisfaction through self-service"},"content":{"rendered":"
\n\t\n\t<\/svg>\n\t\t\t\n\t\t\tBack to all articles\t\t<\/span>\n\t\n<\/button>\n\t\tHow to reduce costs and increase customer satisfaction through self-service\t<\/h1>\n\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/picture>\n\t\n\t<\/div>
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\n\t\tJonathan Whiteside\t\t
\n\t\tGlobal EVP Technology\n\t\t\t<\/div>\n<\/div>\n\t
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\n\t\t\t\t\t30 November 2022\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<\/div>\n<\/div>\n\n
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\n\t\tEveryone is hyper-aware of the challenging economic times we currently face.

And as companies start feeling the effects of consumer and business spending retracting, it may be tempting to cut marketing and digital transformation budgets or put projects on hold. But only 6% of companies intend to cut their tech spending next year, so continuing to invest is essential if you don\u2019t want to fall behind your competition.

If the pandemic taught us something, it\u2019s the importance of technology.

Stability, efficiency, speed, and optimization will be the fundamentals of resilient business during an economic downturn. And instead of cutting budgets, it\u2019s more sensible to look at ways to make your budget work harder for you.\u00a0

According to Gartner, 80% of tech leaders<\/a> consider automation to be a top tactic to achieve cost optimization.

DEPT\u00ae has seen first-hand how leveraging tech to automate processes and allow customers to self-serve helps companies to permanently reduce the cost of doing business, provide a next-level customer experience as well as increase customer loyalty and lifetime value.\u00a0

Let\u2019s explore this further…\u00a0\u00a0\t<\/p><\/div><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\n\t